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Frequently Asked Questions (FAQ)

Here you will find many questions that users have asked us in the past and ones we believe you want to know the answers to, if you have a question that isnt answered here then please email us using the contact us page.

Are these deals genuine?
How does this 'cashback' work?
How do the retailers make money ?
Do you do a specific phone on a 12 month contract?
I've got a question not listed above ?
 
Are these offers genuine?
 

This is a common question and the answer is simple, Yes these are 100% genuine deals. If you follow the terms and conditions specified by the retailer you order from (you should be sent a copy with your order) then the contract will cost you nothing over the year.

Top Tips

1.Order the phone (tip: Try to get a contract that has suitable minutes and texts with it, the retailer won't reimburse you for extra calls or texts used, however these don't often cost a lot if you don't go over too much, but check your contract for details)
2. Receive and use your phone as usual, paying the monthly payments intially.
3. Claim the money you've paid for line rental back, often in 3 or 4 stages (for example at month 4, 8 and 12)
4. After the 12 months you will have got all your line rental payments back meaning it has cost nothing, then simply cancel your contract and get a new one out from this website.

 
How does this 'cashback' work?
 

Cashback works by intially paying the line rental, then sending off claims and the retailer reimbursing you the money. Each retailer has different terms and conditions and different times when you claim back cashback, we've collected links to the different terms and conditions and put them below.

Carphone Warehouse Phonebox Direct Coolnewmobile e2save
3mobilefones OneStopPhoneShop BuyMobilePhones Mobile Shop
Simply 3G The Mobile Outlet Phones2uDirect  

 

How do the retailers make money ?

The retailers rely on the fact that some people will forget to claim their cashback, or will send in the wrong bill or do something else wrong - Make sure you aren't one of these people. Before you order, make sure you know what you have to do. When the phone has arrived, write the cashback dates down on your calendar (or use the mobile phones calendar or organsier to store the dates).

If the retailer sends you cashback "vouchers" with your phone, keep these really safe. If you lose them, they probably won't send you replacements.

Also, check around the newsgroups and forums on the internet. There's lots of information out there confirming that the cashback deals are genuine and detailing people's experiences.

 

 
Do you do a specific phone on a 12 month contract?
Sorry, this website shows every free line rental deal that we know about. If it's not on the website, then it's unlikely you're going to be able to find the phone you want on a free line rental deal.
 
I've got a question not listed here?
If you have simply email us from our contact us page.
 
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